Refund Policy

What is covered

This policy applies to your Pro subscription, including the first payment and each monthly renewal.

Request a refund

Email welcome@mail.playthislife.com from the address used for your purchase. Include the purchase date and order or receipt reference if available. Do not send full card details.

For a purchase processed through Paddle, you can also use the support link in your receipt or visit Paddle buyer support. Paddle processes approved refunds to the original payment method.

For a Google Play purchase, contact us using the same process. We process approved refunds through Google Play. You can also request a refund from Google Play under its refund policies.

After a refund

Access associated with the refunded payment ends, and we request cancellation of future renewals. Your account data is handled under our Privacy Policy.

Refund processing and the time for funds to appear depend on the store or payment processor and your payment provider. Your refund confirmation provides the available status information.

Canceling a subscription

The free trial requires no card and does not convert automatically into a paid subscription. Once subscribed, cancellation stops future renewals and is separate from a refund request. For Google Play subscriptions, cancel in Google Play before renewal. For web subscriptions, open Manage billing before the next renewal, use the support link in your receipt, or email us. Unless refunded, paid access continues until the end of your paid period. Your saved account and history remain available to read when access ends.

After 14 days

The 14-day guarantee ends, but rights provided by applicable consumer law and Paddle’s Refund Policy still apply. Contact us about duplicate or unauthorized charges, a service that was not delivered, or unresolved technical problems.